Training course about handling conflicts in the workplace
Don’t let a discord at the workplace become a culture
Conflict management is based on communication
Every now and then we experience people as annoying. Conflicts can arise, which then most likely will make the work environment less positive.
How do we solve these situations and what is needed to develop a professional attitude, even when the other party's attitude is anger and aggression?
Conflict management requires a certain amount of diplomacy and in working life it is not always obvious. It is based on communication with a combination of the nuances of the situation such as stress, work tasks and personality. Whether you are a manager or part of the work team.
Sometimes frustration builds up, some have a shorter fuse, and depending on how we are as people, our communicative expression changes, and that creates a situation of discomfort.
How do we solve these situations and what is needed to develop a professional attitude, even when the other party's attitude is anger and aggression?
Conflict management requires a certain amount of diplomacy and in working life it is not always obvious. It is based on communication with a combination of the nuances of the situation such as stress, work tasks and personality. Whether you are a manager or part of the work team.
Sometimes frustration builds up, some have a shorter fuse, and depending on how we are as people, our communicative expression changes, and that creates a situation of discomfort.
In summary
Conflict management
A word that describes its self. The handling of a conflict that has risen, or is about to
How do we train in conflict management
We know that from our experience as consultants, that what’s often lacking is comprehension. Its deeply rooted in culture, life, challenges in the work place, and the ability to express one self.
The aim of the curse is to ensure that knowledge and insights into what causes conflicts and at the same time offer tools that can prevent it. The group will receive insights into what it takes to communicate and resolve conflicts with respect for everyone's needs. We will teach you to speak, think, listen and increase awareness of how our different cultural backgrounds affect how we behave. It’s all about being concise and at the same time being available for listening. The risk of miscommunication, resistance, and difficult conflicts. During the training day, you will learn to handle difficult situations in a constructive way, process theory-work in a reflectively way, and work with practical exercises to reach an increased understanding.
Corporate culture is found in all organisations. The goal is to become more aware of the interpersonal frictions, how they should be handled so that conflicts are minimised in the workplace. This leads to an increased ability to prevent conflicts.
If the training is for leadership or for managers, we adjust, and if it is more general at work or for the workplace, it is also possible to adapt.
The aim of the curse is to ensure that knowledge and insights into what causes conflicts and at the same time offer tools that can prevent it. The group will receive insights into what it takes to communicate and resolve conflicts with respect for everyone's needs. We will teach you to speak, think, listen and increase awareness of how our different cultural backgrounds affect how we behave. It’s all about being concise and at the same time being available for listening. The risk of miscommunication, resistance, and difficult conflicts. During the training day, you will learn to handle difficult situations in a constructive way, process theory-work in a reflectively way, and work with practical exercises to reach an increased understanding.
Corporate culture is found in all organisations. The goal is to become more aware of the interpersonal frictions, how they should be handled so that conflicts are minimised in the workplace. This leads to an increased ability to prevent conflicts.
If the training is for leadership or for managers, we adjust, and if it is more general at work or for the workplace, it is also possible to adapt.
Potential schedule for for a training day
The aim of the curse is to ensure that knowledge and insights into what causes conflicts, and at the same time offer tools that can prevent it. The group will receive insights into what it takes to
communicate and resolve conflicts with respect for everyone's needs. We will teach you to speak, think, listen and increase awareness of how our different cultural backgrounds affect how we behave.
It’s all about being concise and at the same time being available for listening.
The risk of miscommunication, resistance and difficult conflicts.
During the training day, you will learn to handle difficult situations in a constructive way, process theory-work in a reflectively way and work with practical exercises to reach an increased understanding.
communicate and resolve conflicts with respect for everyone's needs. We will teach you to speak, think, listen and increase awareness of how our different cultural backgrounds affect how we behave.
It’s all about being concise and at the same time being available for listening.
The risk of miscommunication, resistance and difficult conflicts.
During the training day, you will learn to handle difficult situations in a constructive way, process theory-work in a reflectively way and work with practical exercises to reach an increased understanding.
Our course & education in bullet form
- achieve effective and efficient communication that strengthens collaboration
- express yourself so that others really understand what you mean
- treat others in a good way, no matter how they express themselves
- listen to others so that you really understand what they mean
- prevent and manage conflicts
- cultural perspectives and cultural respect
- increase knowledge of other cultures - other norms and ways of expression
This is something we adapt for special requests on specific focus.
Quotes from previous course participants in conflict management.
From different companies, people and managers
“Extremely grateful for this course and I believe that I have not only earned a grade in a class, but rather learnt something useful in life! A real eye opener”
“Interesting course, very educational on many levels. Anna-Karin is simply a wonderful person who is very easy and knows what she talks about”
“Great pedagogical approach. Fun and thought-provoking course”
English (UK) 
Svenska